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The plaque on the office door read Andrea McLellan, Director Nursing – NICU
Once Bette and Tina entered the office and she closed the door Andrea asked them to “Please have a seat.” indicating the visitor’s chairs in front of her desk.
“May I get you something to drink?” she asked reaching into the small built in fridge in the wall-unit behind her desk to get a Perrier water for herself. She offered the couple the same and they nodded yes and thanked her. They each twisted the cap on their bottles and took a small sip before placing them on the hospital branded coasters conveniently placed on the wooden surface of her executive desk.
Bette looked around the office at all the impressive, framed credentials on the walls. “You didn’t mention you were the Director of Nursing for the NICU when you called yesterday.”
“I apologize for being vague. Yes, I am the director overseeing the entire NICU department, but I don’t spend much time in this office. I can do more on the hospital’s second floor as the senior neonatal nurse using the skills that earned me those fancy credentials. I’m charged with Marci and Logan’s care as Nurse Andrea. It’s in that capacity that I spoke to you yesterday. Now I’m back in the director’s chair. I’ll apologize in advance for the need to switch hats back and forth, but they are two clearly defined roles as you can imagine.”
“So, can one of you please tell us what is going on with Marci and Logan. Why was she admitted, and
how did she get here?” Bette didn’t mean it to sound so snippy, but her lack of sleep was catching up with her and her patience was running thin.
Tina gave her a look, and she apologized “Sorry.”
“No need to apologize.” Andrea said kindly not taking offense. She was used to dealing with people in the most extremely intense, emotional and sometimes life-threatening circumstances.
“Marci was brought in by Paramedics accompanied by her friend Renee on Friday afternoon. Renee lives in Carson City. She said Marci had been staying with her for a few days before she was to leave for Los Angeles. I suppose she was coming to you?”